Guarantee & Refund Policy
Pain Academy offers two separate and different guarantees for each service we provide.
- 90-day Right Track money back guarantee for members of The Movement Program (monthly membership, 3-month membership, 6-month membership, and all Lifetime Access members)
We are so confident that our program and system will work for you that we are offering a 90-day full money-back guarantee!
If you do our program for 90 days, we are confident you’ll start to develop an incredible self-care routine that will get you the results you are looking for.
Meaning, we believe you will love our program and continue to use it! We gladly offer The Movement Program for you to try at absolutely no risk to you.
There are terms to this guarantee because we can’t guarantee this program will work if you don’t put in the work.
Therefore, to get a full refund, we will need to see that you’ve put in the work!
That means for the first 90 days of your membership, you are logging in every day to watch the videos and do the exercises to show that you’ve followed the steps laid out in the program.
At the end of the 90 days, we should see that you’ve logged in 90 days in a row! If you are consistent and give yourself the 90 days of practice, we are confident you will feel like you are in the right place and on the right track to see the changes you want to make with your body.
If, after doing The Movement Program for 90 days straight, you don’t feel like this is for you, send an e-mail to [email protected], we will cancel your membership and we will gladly refund you 100% of the money you’ve paid! You have 14 days after your 90-day mark to submit your refund request. (Newly added 2/02/2022.)
- 30-Day money back guarantee for purchasers of the Assessment Toolkit
The purchase of the Assessment Toolkit is 100% Risk Free. If you don’t have total clarity on what’s going with your body after performing the tests contained within the Assessment Toolkit, send us an email to [email protected] within 30 days of your purchase, and we’ll refund your entire investment. You will receive your refund within 3 business days per our cancellation and refund policy.
Cancellation & Refund Policy
This only applies to members who have a reoccuring subscription.
Auto-Renewal Cancellation and Refund Policy:
AUTO-RENEWAL REFUND POLICY
Our Online Movement Program is a subscription membership program. Our subscription options (currently offered at one month, three month, or six month periods) are subscriptions that will automatically renew at the end of their respective subscription periods.
Cancelling your subscription to our Online Movement Program can be done anytime through our program when you are logged in by clicking the “Support” tab and filling out our cancel survey. If you need help finding this for any reason, please feel free to email [email protected] and we will be more than happy to send you the direct link to this page.
To ensure proper processing of any cancellations in a timely manner and accurately, we do not accept cancellation requests through email. To cancel, you must submit the cancellation form as mentioned above. Please email us at [email protected] if you need help locating this or if you want to confirm that you have submitted this cancellation form. Every cancellation form submission is timestamped and will be treated in accordance with our cancellation and refund policy.
You will be sent an email reminder five (5) days leading up to your automatic renewal date, reminding you that your subscription is about to renew in five (5) days and to cancel your subscription if you do not wish to continue on. You must cancel your subscription within these five (5) days in advance of your auto-renewal charge date in order to avoid having to pay a processing fee.
If you cancel your subscription after your account has already been charged (but payment has not yet settled, posted, processed, and cleared with the bank, which can take up to 24 hours after the initial charge), you will be issued a refund in the amount of your subscription amount, less a $50 administrative fee.
However, if you cancel your subscription after the charge has settled, posted, processed and cleared with the bank (again, this can takes 24 hours but usually varies per bank and time of charge), in that event, we will regrettably not be able to issue a refund for the cancellation of the membership.